NXWhats

WhatsApp chat integrated into your store

WhatsApp is the most widely used communication channel in Mexico and Latin America. Your customers already have it on their phones, already know how to use it, and already trust it. NXWhats connects that channel directly to your online store so no question ever goes unanswered.

Your store always connected

NXWhats adds a floating WhatsApp button to your store that appears on any page you choose. When a customer taps it, a conversation with you opens directly in WhatsApp — no forms, no emails, no waiting.

Your customer already has WhatsApp. You already have WhatsApp. NXWhats simply connects you both at the exact moment the customer has a question and is ready to buy.

An assistant with a name and schedule

NXWhats is not an anonymous button. You can give your support agent a name — "Maria", "Juan", "Support" — and that name appears automatically in the welcome message the customer sees when they open the chat.

You can also set your real business hours using your actual time zone, not the server's. When a customer tries to reach you outside of hours, they automatically receive a personalized message letting them know you will get back to them as soon as possible — without you having to do anything.

Set up in seconds

All you need is three things to get NXWhats running: your agent's name, your WhatsApp number with country code, and your business hours. The module handles the rest — the button appears, the greeting is personalized, and the widget color automatically matches your store's color scheme.

This is how easy it is to set up and how it looks in your store:

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Everything NXWhats does for your store

The channel your customers already use

In Mexico and Latin America, WhatsApp is not just another option — it is the primary communication channel. Your customers prefer to message you on WhatsApp over calling, emailing, or filling out a contact form.

With NXWhats you give your customers exactly what they already want to use, at the exact moment they need it, without asking them to learn something new or leave your store to find you.

Included from day one

No external apps to install, no subscriptions to pay, no additional services to hire.

NXWhats is part of NexialCart and is ready to activate from the moment your store goes online. Just set your number, your hours, and your agent's name — and in minutes your customers can reach you directly on WhatsApp.